2016 should be a better year for calling the IRS

Congress approved fiscal-2016 funding of $11.2 billion for the IRS on Dec. 18, dedicating the new funds to customer service. Olson expects the additional funding, available until Sept. 30, 2017, to help with problems like the “courtesy disconnects” — that is, getting hung up on by the IRS’s overloaded switchboard — that have brought the […]